Land Rover West Houston
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Dealership Service Review
service Rating
Poor Service
Written byon 04/20/2023
I was very disappointed with the lack of service provided. I dropped my car off for routine service and after 3 days received no phone call or update on my vehicle after requesting feedback multiple times. I eventually went and picked my vehicle up because clearly this location had little regard for customer service and satisfaction. To receive a simple call back or update is the most basic requirement and I couldn’t receive that. I have no plans to return and this was the worst experience I’ve had working with any service team.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nora Sutter on 04/21/2023
Dealer Response
Hi, we regret to hear that you are displeased with your recent experience with us. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (281) 305-8906 so we can work towards a solution. Thank you and have a great day.
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