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Land Rover West Houston


20415 Katy Fwy, Katy, TX 77450 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (11) No (0)
Service Rating
Recommend:
Yes (31) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
BE AWARE THAT DEALER USING AFTER MARKET OR WRONG PARTS FOR YOUR Car
Written by Bestami on 02/23/2023

I own 2020 bmw x7 m50i. I bought my car from auto nation ford dealer and i purchase 5 oil change with some discount at that time. They told me i need to go to auto nation landrover dealer for an oil change because my car needs a special tool. I went to autonation landrover dealer for an oil change. After that my car started leaking oil. I taught its an engine problem and my car has warranty so I took the car to the bmw dealer and they told me who ever did the oil change they have spilled oil during oil change and made a huge mess under the car. They’ve cleaned it up and i came back home. After that car was still leaking oil so I took it back to bmw dealer. This time around lifted the car and find out they installed wrong oil filter and a wrong o ring. I discuss with the general manager and he agree they never use oem parts ANY CARS even with 200 k cars. Bmw dealer quoted me to fix the issue and they had to completely clean under the car due to lots of oil spill/leak. It cost me $500 and so I took this bill to the landrover dealership. They refuse to reimburse me this cost because I did not take the car back to them to service it. I just couldn’t trust them to do anymore work on my vehicle so i decided not to take my car back to them. I have also spend so much money to get my drive way clean up/ degreased and not to even mention time I had to take off from work to take care of this issues!! I have only asked them to be responsible for the charges to fix their mess up!! Which they refuse to pay!!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Shane Kelly on 02/26/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Land Rover West Houston. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8906. We hope to hear from you.
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