Humble Hyundai

WARNING FROM BBB: CURRENT ALERTS FOR THIS BUSINESS Pattern of Complaint: Since July 2022, the BBB of Greater Houston & South Texas has received several complaints and customer reviews on Humble Hyundai that exhibit the following patterns. According to the consumer’s disputes, it is being alleged that Humble Hyundai will negotiate pricing but once the consumer arrives at the dealership the price is higher than agreed upon. Also, per consumer’s disputes, it is being alleged that the dealership is including add-ons during the financing phase without prior knowledge. Some consumers are reporting that they are unsuccessful in reaching the finance department to cancel warranties. Per one consumer's complaint, they were told it is a requirement to have the extra warranty ($1897) in order to purchase the car. When they checked the paperwork, the add-ons were voluntary and not mandatory. They feel the company is utilizing deceptive practices to force consumers to buy extras. Do not buy or deal with these dealerships before reading the reviews on the BBB and on-line. Be forewarned that several customers report that they are manipulated in giving the dealerships a high rating in exchange for a free service. If the reviewer does not across the board give high marks, the offer for the free service is reneged. So be wary of any high marks. The three dealerships are owned by Paul Peebles. The General Manager at Humble Hyundai is John Kay and the Fixed Ops Director at the three dealerships is Tim Shipe. Rather than honor my safety recall appointment of three weeks, I was told that I needed to return because the part was not available and that customers need to come in first to have their VIN number and odometer photographed before the recall part can be ordered. Total BS. They then give you a 21-point inspection list of REQUIRED IMMEDIATE ATTENTION items: brake flush 169.95; fuel injection cleaning service 179.95; engine coolant 159.95; transmission fluid change 331.37; and most incredibly, an alignment of 119.95 for tire damage and abnormal wear [for 4 one-month old tires with alignment done at time of purchase]. $1,040.64 worth of unnecessary repairs. I was then put on a DO NOT SERVICE list because I became upset when I was lied to and made to waste my time and work.