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Humble Hyundai


18877 Hwy 59 N, Humble, TX 77338 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Watch out for this gal
Written by Manell on 04/29/2017

I brought the car I recently bought in to get the inspection so I can get the license plates. Jessica checked me in, I thought it would be a quick event however, I sat in the waiting room 3 hours with no word, before I went and told them I had an appointment in 15 minutes I needed to get to so I needed my car back. Its at that point Jessica tells me they can't get my car to pass inspection and asks if they can give me a loaner car so I can get to my appointment. I agreed, she said they would detail and clean my car for all my trouble, and I left thinking I would get my car back the next day, on Friday. I waited with no call and with no word till It was Tues 5 DAYS! I called to check on my car since I still had not heard a word from the dealership! Jessica says they got the part in and would "try" to have it done tomorrow, Wednesday. I was angry at how long this is taking and no one bothered to call and tell me what was going on. So I asked her, please CALL me and let me know, keep me posted! She apologized and assured me she would do that. Wednesday came and went, no call, Thursday came and went, still no call, Friday afternoon still no call!! Angry, I had my secretary call and tell them I'm coming to get my car NOW done or not! Oh its done, they tell her. ITS DONE? GGGRRRRR Of course NOBODY called. And when I picked up my car do you think it was detailed..... NOPE! Not one thing that girl said to me was the truth! NOT one thing! This place used to be great for service till they hired her!! And on a side note that brand new car they lent me has something wrong with it, when your in the car 30 minutes you begin to taste something in your mouth and nose. Its like a oil taste, or something. After about an hour especially with the AC running the headache will start pounding in both temples. After about an hour and a half you have to get out of the car! Maybe I'm allergic to some chemical they use in new cars and maybe not. I did have other people in the car and never said a word about this and yet they started commenting about the funny taste they suddenly had in there mouth. One person blamed it on their breakfast. It's not your breakfast I explained, its this car.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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