West Houston Subaru

I purchased a forester late Sep 2016 with full payment, the Certified Internet Sales Manager was OK, while the General Sales Manager is horrible. They messed up my document to DMV, I have provided my whole address with the apartment number to them, while they failed to provide my apartment number to DMV, so that I could not receive my registration or title. I found this issue in November, I called several times to ask them to correct my address with the DMV, while they did nothing but said we would change it perfunctorily. The original title was send Oct. 19, 2016, and they stalled this to Mar 2017, and finally asked me to get a duplicated copy in my local DMV, after I consistently calling them every month. What really piss me off is this is totally their fault, probably the finical department according to the calls, and the general sales manager felt really OK that I went out to get the document by myself. I PAID THE DOCUMENT PROCESSING FEE TO YOU NOT JUST TO DO THE JOB MYSELF! YOU TAKE THE MONEY BUT NOT GET THE JOB DONE, HOW COULD YOU FEEL FREE TO USE ME TO DO THIS! **The General Sales Manager refused to give any compensation other done the application fee to the duplicated title, while I need to mail the receipt to him first.** I literally do not care about the few bucks, but it is my time that I do not want to waste. Things would be much easier if they could contact the DMV and change my address first, at least if they tried to do so, I would feel better. But they didnt. If they tried and failed, they could at least told me they could not get it corrected and it would not stall so long for me to get the duplicate title. I need to constantly check my mails for months just to see if the title arrived, the feeling really sucks. The service is so bad and annoying, especially after you closed the deal. So a little advise to anyone who might purchase cars from this dealer (there is no issue with the cars and the price is good though), if you could get the documents done yourself, do not pay them for this. Or you would probably end up like me, spending the money, but need to clean the [non-permissible content removed] myself.