West Houston Subaru

Ken Slen of West Houston Subaru was the opitomy of what a knowledgeable and professional salesman should be. Ken contacted me after I had looked at a website and placed my 2012 Subaru Outback on it to see what it was worth. He absolutely did not pressure me to come in, he just asked when would be a good time to sit down and talk with me about what I was interested in purchasing. I expressed interest in the Subaru Crosstrek XV after I had conducted research online. When I arrived at the dealership, Ken greeted me, escorted me to his office and he listened intently to what I was looking for and then offered suggestions. Initially, I had looked at an extensive package add-ons and we talked about that while my Subaru Outback was being assessed for trade-in value. I owned the car outright, as I had paid cash for it when I purchased it in 2012. I was also pre-approved thru USAA for a loan to purchase my new vehicle. Ken asked me one time if I would give them the opportunity to beat the 2.75% APR that USAA was giving me on the loan. I said no, that I was staying with USAA. Ken immediately took my promisary loan paperwork to the finance officer after showing me what they were going to give me for the Outback. We then went for a nice drive in a Black Subaru Crosstrek with leather interior. I was impressed with how well put together the Crosstrek was, and how easy it was to learn the different controls. Ken walked me thru the basics, and we returned to the dealership. Total time from walking in to driving away in my new car was 1hour and 50 minutes. Extremely helpful staff with the ability to listen to the customer instead of trying to get them to upgrade for higher cost. The one thing I did purchase was the 5 year, 100,000 mile warranty, considering the stop and go traffic associated with the Houston area. I have received several compliments already on how put together the car looks and I can tell you from driving it, that it is as advertised. Very powerful car and easy to maneuver thru traffic. Again, great car buying experience with Ken Slen. If you go there, look for Ken, it will be a seamless transition to the Subaru family of cars.