Momentum BMW
Dealership Sales Review
This dealership knowingly sold me a lemon 2010 Nissan Maxima. It was priced at $10,900, I purchased it in May 2017 for $10,400, and as of date, I have spent $9000 in repairs. I continue to have problems with this car. The day I was to take it for a test drive, Jessica told me customers took the car to Shreveport, LA. so they wouldnt be back that day. The customer didnt purchase the car, so I did. The two front tires, as explained by the mechanic were wrong, the entire AC unit went bad, the battery went bad, the rotars were warped (a front tire bursted while I was on a Houston freeway), my transmission was bad ($5200 repair), it went bad again, and now the alternator. There is a piece under the hood that was never connected properly. I spoke with the Used Car Manager shortly after I started having problems. I asked him if they reinspected the car when the customer returned from Shreveport. He dismissed me immediately, oh we dont have to do that. I told him it could have been possible the customer did something to the car. Again he dismissed me, I doubt it. I suggested in good faith and effort that he fix the car. We do only high end repairs, he said, indirectly telling me I couldnt afford it. But, he said, I will recommend this guy who does good mechanic work. The mechanic he recommended, well, lets just say I never saw him with the piled up cars in his lot. The place looked like a scene in a zombie movie. I actually risked my safety trying to find a person to talk to. This is who the Used Car Manager referred me to. By the way, Jessica told me there was a spot to charge my fob (wireless key). After looking it up, it is nothing but a holder, not a charger. Not a saleswoman with knowledge. After several negative reviews, a Director called me. She said, you have to put this past you. She suggested I trade in my car. Why would I do that and subject myself to another bad car? I believe I made a reasonable offer. Fix my car. Period. She turned it down, indirectly saying, via email, they only do high end repairs. So, now it is a lemon law complaint process I must go through.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No