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Lone Star Chevrolet

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Lone Star Chevrolet
18900 Northwest Fwy, Houston, TX 77065 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
5 out of 5 stars (53)
Recommend:
Yes (11) No (0)
Service Rating
3.67 out of 5 stars (36)
Recommend:
Yes (2) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Overcharged
Written by Vette-buff on 12/23/2022
The GM Website clearly states a price to install a Sport Bar on a Silverado truck. I was also called by my service advisor, and he told a price to install a sport bar on my Silverado, but when I paid, they added an extra $50 miscellaneous charge to the bill. To me it sounds like Lone Star is taking advantage of customers. I will never go back to them. They should stick to the advertised and quoted price for something as basic as an accessory installation.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Katie Rutherford on 12/30/2022
Dealer Response
Hi Vette, We're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of this situation. Please reach out to our General Manager at (844) 302-4028 at your earliest convenience so that we can work to turn your experience around.
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