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Lone Star Chevrolet

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Lone Star Chevrolet
18900 Northwest Fwy, Houston, TX 77065 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
5 out of 5 stars (53)
Recommend:
Yes (11) No (0)
Service Rating
3.67 out of 5 stars (36)
Recommend:
Yes (2) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
oil change
Written by complained on 11/30/2018
bad experience with oil change service. waited 3hrs for my truck, got there at 8:30am didn't get it til 11:30am. not professional at all and was never given an eta. I've been going there for oil changes since I got my truck and never experienced this.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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isellcars36 on 04/26/2019
Dealer Response
Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experience was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
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