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Lone Star Chevrolet

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Lone Star Chevrolet
18900 Northwest Fwy, Houston, TX 77065 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
5 out of 5 stars (53)
Recommend:
Yes (11) No (0)
Service Rating
3.67 out of 5 stars (36)
Recommend:
Yes (2) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst Customer Service
Written by Unhappy4sure on 07/12/2019
Purchasing a vehicle. Want to finance through my bank as they will give me lower interest rate. Lone Star already ran my 800+ credit score and my bank also notified them of my pre-approval, but will take a couple of days for Lone Star to receive banks check. I wanted to leave $6k for them to hold the truck just until they received the bank check. They said no I have to finance through them. They would not give me corporate phone number to speak to them. They would not budge on anything. This is not how you treat customers. If I were buying a new car and had more options I would have left.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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Lone Star Chevrolet on 07/22/2019
Dealer Response
Unhappy4sure, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (844) 891-7243. We look forward to hearing from you.
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