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Baker Nissan North


19630 Northwest Fwy, Houston, TX 77065 (map)
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Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (12) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Rude and Disrespectful
Written by danielleb1 on 08/11/2016

I had never bought a nissan before. I went to the dealership and met Stuart. Wonderful salesman. Very knowledgeable about the Murano and professional and respectful. Met Todd, also very professional and respectful. Had to wait a week for the car, no big deal. They called me to come and pick up my new car. Arrived at the dealership and it wasn't ready, yes I was upset, but again Stuart and Todd were on it and very professional. They tried to instill the help of the manager Rodney Crow. This man was horrible. He was condescending to the salesmen, he was sarcastic and when I asked him to speak to me he told me he wasn't speaking to me. I told him he was rude and he told me "no you're rude.". I called the general manager Randy, but he gave my complaint back to Rodney. I guess the apples don't fall far from the tree. The purchase was wonderful, but the higher up the organization you go, the behavior got worse. I would purchase from Stuart and Todd again if they worked for a different dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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