West Houston Volkswagen

Been going to this place for over 5 years, thought they were ‘a little’ expensive but obviously happy enough with the service. However 2 days ago I was told my crankshaft was worn and presented with a $2500 invoice. I told them I had a power train warranty on this car. Hi he warranty company obviously doesn’t want to pay up and now I’m being told they just needed to top up the oil and things should be ok!!! Without warranty I would have trusted the technician and paid up $2500 for what’s apparently an oil top up!!!!! Needless to say I don’t trust a word they say anymore and I’m questioning the $9000 (!!!!) worth of invoices I picked up from them over the last 6 years......... When asked what they can do for me the answer from the Service Manager (Chris) was quite simply ‘nothing’, please pick up your car with topped up oil and return the loaner..... This weekend I need to go to Dallas and they obviously want to use me as a guinea pig to see if the car is driving ok now..... I’ll rent a car for the weekend (not taking that gamble with 2 kids in the back) and will never ever return to this dealership (except maybe to talk to the GM and see what he thinks). I’m from Europe and I was always told customer service in the US is great.....well it definitely isn’t at VW West Houston.....going from a $2500 invoice to an oil top up......SHAMBLES!