West Houston Subaru
Dealership Service Review
Yesterday, I took my car from the service center at west Houston Subaru since I dropped it of last Thursday for the light that came on(eye sight failure, engine check and x mode). Thursday.. they rest the passcode. Friday, they figured out that they have to change the grill. But both days the minute I drove my car.. the same thing happened I ended up returning my car to them. The worst part, yesterday after picking up my car the panel light came on again but this time it is more serious... the brake started flashing the steering wheel malfunctions. STALLED...due to UNPLUGGED ALTERNATOR. The funniest part is they keep telling me the technician who handled my car is their best one. Also, I was told that it is a human error. Something that you don’t want to hear. I took my car and paid for the repair to make sure that I will be safe driving it and not to cause harm to myself and others. And these what happened... they forgot to double check living the alternator unplugged.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No