West Houston Subaru
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Dealership Service Review
service Rating
Poor Response to Customer Request
Written byon 04/14/2018
I called Service before lunch on Saturday to get clarification about some service recommendations given to my niece about her Outback. The service agent took my name and number, and she assured me she would call me back before they closed at 4:00pm. It is now after 5:30pm, and I have still not heard anything back from them, and now Service is closed and won't open again until Monday. So needless to say, I am quite disappointed about all this, and as a first time customer, this is a very poor first impression. So be wary of their follow-up promises.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No