Tom Peacock Nissan

I originally wrote a good review about the car buying experience however when I went in for service, it was a complete nightmare. From the very beginning, no customer service at all a bunch or excuses without hearing me out. I had bought a car last week and it already needed a new tire. I told them to look to make sure it was not a defect and they just kept insisting I needed to pay without even letting me speak. I talk to a manager named Mushtag and he became aggressive and yelled at my father and I. Tina tried to make things better but overall she added more fuel to the fire... she brought me into his office to receive an apology and when I went in there he asked "what do you want from me" and he did see a reason to apology and then began to insult me! He started to question my age and education and then he stated he went to engineering school and said "I am more intelligent than you". Tina and Brandon were in the room and both refused to acknowledge the DISGUSTING way a customer was treated. When I turned to them to say if they heard what was said they acted as if he did not say any of that. I told Mushtag to not question my intelligence or insult me I stated to him I am 20 and already have my Bachelors. At that point the problem went from the car to a personal problem. I was beyond shocked.. did not know it was possible to allow leadership to INSULT customers like that. Even though Chris tried to make it right, and talked to Mushtag and gave excuses for the behavior, it was a forced apology did not mean it whatsoever. I do not recommend this Nissan dealership to anyone because of what happened to me. I like Nissan cars just did not like the disrespect and rude behavior allowed at this one. I will for sure be letting people know what happened to me here at Tom Peacock Nissan and will never spend my money buying a new car again. To wrap it up Mr. Davis in MGMT was the only person I spoke that had sense of what was going on. He was the ONLY one who acknowledged that customers should not be treated that way. As I mentioned, just so shocked and disturbed that this happened and was treated like a piss poor customer.