Sterling McCall Lexus

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Sterling McCall Lexus
10025 Southwest Fwy, Houston, TX 77074 (map)
Today 8:30 AM - 7:30 PM
Sales Rating
(407)
Recommend:
Yes (16) No (4)
Service Rating
(2153)
Recommend:
Yes (90) No (11)
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Dealership Service Review

service Rating
Customer service
Written by Joseph W on 05/31/2024

Francisco Zapata Needs more training on customer service. We had a 7am appointment and he was Very rude to me and my wife.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Customer Service on 06/04/2024
Dealer Response
Thank you for sharing your comments. I am sorry to read that you and your wife were unhappy with your service visit. I will share your comments with Francisco and the rest of the service team so that we improve future service. Larry Miller, Service Director
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Laura Villalobos on 06/03/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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