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Sterling McCall Lexus


10025 Southwest Fwy, Houston, TX 77074 (map)
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Sales Rating
Recommend:
Yes (22) No (4)
Service Rating
Recommend:
Yes (101) No (11)
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Dealership Service Review

5 out of 5 starsservice Rating
LEXUS - A DEALERSHIP WITH INTEGRITY
Written by Cissy Garcia on 05/21/2024

I have been taking my vehicles to Sterling McCall Lexus for over a decade and have always received exceptional service. The staff at this dealership exemplifies integrity and professionalism in every interaction. From the moment you walk through the door, you are greeted with a warm welcome and a genuine dedication to meeting your needs. The service department is truly top-notch. The technicians are highly skilled and take the time to explain any issues with my vehicle in clear, understandable terms. They never try to upsell unnecessary services, and I always feel that they have my best interests in mind. The service is efficient and timely, and the facility is clean and comfortable while I wait. I have bought multiple Lexus vehicles from Sterling McCall over the years, and the sales team is just as impressive as the service staff. Sterling McCall Lexus truly sets the bar extremely high when it comes to automotive sales and service. I give them my highest recommendation without any reservations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Sara Thurston on 05/22/2024
Dealer Response
Thank you for your wonderful feedback! We're honored to have had your trust and loyalty for over a decade. Our team at Sterling McCall Lexus is dedicated to providing exceptional service with integrity and professionalism in every interaction. We're glad to hear that our service department's transparency, efficiency, and high standards have consistently met your expectations. It's also fantastic to know that your experiences with our sales team have been equally impressive. Your highest recommendation means a great deal to us, and we look forward to continuing to serve you and your Lexus vehicles in the future.
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