Russell & Smith Ford

Worst Car Buying Experience of my life! On Saturday, February 25, 2017, my husband and I spent 5 hours sitting in this dealership trying to buy a 2007 Kia Sedona. We knew the vehicle we wanted. We were initially pleased with our experience. After the test drive and we decided we wanted the van, everything started going downhill. The paperwork took much longer than it should have, in large part due to our salesman, Muhammed, who everyone repeatedly told us was new. We tried to be patient, everyone has to learn. It soon became obvious that Muhammed had no clue what he was doing. We were shuffled from one seating area to another. We finally completed the paperwork with someone else. We were then told that the van was being detailed. So we waited. Two hours later, after being told multiple times that it was almost finished, we were told that there was a mix up and the van was being fully detailed. Then we were told the van needed to pass the final inspection before they could release it. By this time, the garage was closing, so a man named Jim told us he would give us a loaner and that our van would be delivered to us Monday, February 27. By 1:00 p.m. Monday afternoon, we had heard nothing. I called 3 times, my husband called once. Finally, around 3:30, Muhammed called me back. I was told the van would be ready in about an hour and half. At 4:53 p.m., Muhammed called to tell me he was on his way to my office building with the van. After Muhammed left in the loaner car, I realized he had left the remote to a Lexus in my new van. I then pushed the overhead button to open the sunroof and the entire section of plastic and buttons fell down and just dangled. I realized that someone had broken the plastic surrounding the buttons in two places. When we test the van, I pushed all the buttons. The overhead plastic was not broken. All the buttons worked. Nothing was broken. The sliding door on the driver side was not working properly and we were told they would fix it. The door is still not working. On Tuesday, my husband took the van back to the dealership to try and get them to fix what they broke. No one would even talk to him. He said people were literally running away from him. I understand that you buy a used car as is. When we bought the car and signed the paperwork, we were happy with the condition it was in. I fully expected them to fix what they broke. I emailed the General manager, Anson Jones and have heard nothing. Horrible customer service and they don't seem to understand the definition of truthful. Go somewhere else. It will save you boat loads of time and frustration.