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Mac Haik Ford Houston


10333 Katy Fwy, Houston, TX 77024 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible Experience after Harvey
Written by JQCanyonGate on 09/17/2017

Abraham Godinez, stay away from this salesman who doesn't care for anything but making a buck from you. As many others in our community both our cars were totaled along with our house and possessions. Along with dealing with everything else we've been researching car options while our insurance claims are processed. Finally after a long day dealing with our home we decide to visit Mac Haik to see four vehicles I had picked out from their online inventory of new cars. I had been researching all week long. I came in with my wife and children since I wanted this to be a positive experience for all. We were greeted at the door by this salesman, Abraham Godinez. He directed us to his working area where we sat down. I was very sincere by starting the conversation saying we were still waiting for our claim checks and will not be closing a deal right then and there. I also specified that I was expecting the funds this weekend. When I showed him the screen grabs with both explorers he stopped me to asked again how many cars I wanted to see. When he heard four, two explorers and two expeditions, his response was that I needed to narrow my list down because he was too busy. I couldn't believe what I was hearing. To be honest, I lost it. On top of that the floor was empty, it really wasn't busy at all. I took my family and left, put them in the car and then decided to come back to simply ask this gentleman's name. When I did he tried to defuse the situation by saying he now was willing to show me the cars. Offer I didn't care to accept. When I asked his name he simply said Abraham and when I asked his last name he asked me if I was a cop. At that point I turned and left. This was my first visit to a dealer after Harvey and I hope this is not the type of treatment I will encounter on what clearly appears to be a sellers market in Houston because of the flooding. In hindsight my error may have been to tell him I wasn't ready for a deal right there and then. However I'm glad the true colors came out at this point of the process rather than after more time was wasted. I admit that lately with everything going on and having to deal with FEMA, Insurance companies, etc my fuse may be a bit short. However after I do all the leg work and come to show my family the possibilities of our new family car I do expect better treatment. Maybe those that say I should go to Dallas and buy my car there are right. I would stay away from this guy, he showed he only cares to make a buck.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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