Land Rover Houston North
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How are they still in business??
Written byon 03/22/2015
We have considered either a jaguar or Land Rover 3 times and have always given up based on our visit to this dealership. They refused to negotiate. They lied about the car and service history. My wife would test drive without me and she was ignored, I assume, because she is a woman. The online "special Price " was only $100 of MSRP. At least they do not harass you with phone calls after submitting a request. I can't imagine what service would be like. And glad I do not get to find out since we went elsewhere.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
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dlr_custserv on 04/01/2015
Dealer Response
Thank you for taking the time to provide us with your feedback. Our TruePrice is designed to remove the negotiation process while giving you the best possible price on a vehicle. We pride ourselves on being upfront and transparent with our vehicles and their service history and what you've described is not consistent with the quality of customer service that we pride ourselves on at Jaguar Land Rover Houston North. We would like to talk to you directly regarding your experiences at our store. Please contact Kenneth Owens at (832) 249-2000 or kenneth.owens@jaglrnorth.com. We hope this does not keep you away from our store and we would love the opportunity to earn back your trust.
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