Land Rover Houston North

My wife and I are having a horrible experience with this dealership. We went into the dealership at about 12:45 pm on Friday. June, 19, 2009. We did not leave with our "Certified Pre-Owned" 2007 Range Rover HSE until 7:30 pm. A light on the dash came on during the ride home. We tried to investigate the light, but we were given the manuals for a Range Rover Sport. After contacting the salesperson, we were told that the light was related to tire pressure. I attempted to add air to the tire on Sunday and the valve stem broke. My wife returned the vehicle to the dealership on Monday (3 days later). Darrell agreed to replace the tire with the broken valve stem and give the car another inspection to check the other 3 tires for the same valve stem problem. My wife requested the certification checklist for our vehicle. The checklist revealed that the car was not brought up to standards before we left on Friday, June 19th. Three of the tires were at 3/32" tread and the tire with the broken valve stem was at 4/32" tread. For certification, tires must be at 4/32" tread. Our front brake pads measured 1mm and our rear pads measured 3mm. Only our front pads were replaced. Certification requires that the pads be at least 50% of new. New pads start out at 10-12mm. Our pads were below 50%. When my wife picked up our vehicle from the dealership on Friday, June 26, 2009, she spoke with the general manager Jason Lacher. He agreed to replace the 3 tires that did not meet specs. After reviewing the entire chain of events, we realized that the dealership still did not pay for the tire that had the broken valve stem, and our rear brake pads still do not meet certification requirements. I have left Jason voicemail messages and sent an email stating the unresolved issues that we have with this dealership. If you disregard my experience and still decide to buy a certified pre-owned vehicle from this dealership, be sure to request the checklist for your vehicle and also a list of the measurements required to meet certification.