Knapp Chevrolet

The internet sales person I talked to was fantastic and worked with me. She was very direct, honest, and I had a great opinion of her and the dealership. I was ready to walk in a purchase a car. Then she had to take a few days off, but her colleague would finish everything for me. That is when the trouble started. End of the day Thursday the plan was to talk a little on Friday to work out final details and pick up the car Saturday. I was told that someone would call me on Friday. End of the day Friday, no one had called. I spent a while on email and phone finding someone to help me. Finally, someone called me back. She was curt and rude and told me they were waiting on me to do several things I was never told about and that a Saturday purchase was impossible. Despite having financing in place and a check in hand, I was told I must fill out a credit application. When I questioned this, I never heard back from anyone. Two days later I bought from a different dealer who treated me right.