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Gillman Honda of Houston


10595 W Sam Houston Pkwy S, Houston, TX 77099 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

2.5 out of 5 starsservice Rating
purchase good, (lack of) service terrible
Written by kamayfield on 05/02/2009

I purchased my new Honda from Gillman a very months ago and was very happy with the purchase, price, dealership, salesman, etc. HOWEVER, the air conditioning soon went out. Even though I called ahead, I had to wait forever for the service rep who seemed not interested in me. Then he and the salesman wanted me to put a $150 down payment in case the part was not covered under warranty. The car was 2 months old! They wanted me to leave it overnight. I soon took the car to [another dealership], who diagnosed the problem on the spot at no charge. I later brought the car back to [the other dealership], their driver took my family to the mall and later picked us up, and the problem was fixed at no charge, and no deposit. I do not recommend Gillman service.

  • Recommend this dealer? Yes

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