Davis Chevrolet
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Dealership Service Review
service Rating
2014 GMC Terrain
Written byon 05/02/2021
The service person Chris didn't called me to give me an update on my car until I called. The next day I waited for his call to pick ip my car, no call I had to call again he told me he called the wrong number left a message stating car was ready. I got to the shop I called him, he was also paiged by cashier he was MIA... My SUV still missing screws on the hood.... I dont know if I will return there...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Dan Switalski on 05/14/2021
Dealer Response
Hi Roxanna,
Our sincere apologies for the breakdown in communication with your service advisor Chris. He did indeed have an incorrect phone number for you, and attempted to call you multiple times on that incorrect number. I have since left you a VM myself (on the correct number), as I would definitely like to hear more about your hood. We did not make any repairs to your hood, but I would be more than happy to help in any way that I can so that we can continue to earn your business. You can reach me directly at 713-794-2500 Ext 302. Thank you! Dan Switalski/Service Director
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