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Big Star Honda


11200 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
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Yes (0) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Beware of paying for things you did not requested.
Written by JACOB MG on 05/11/2021

Be ready to pay for things you did not authorized or wanted, they charged 499.00 for window tinted i did not order, requested or wanted, i asked them to remove the charge and they said they could not, they charged me 1299.00 for aftermarket products that i did not requested or wanted, they charged me 800.00 for theft protection i did not wanted, I asked them to remove it and would not remove. The worst part is that they dont tell you about those charges untill after you apply for credit, and after they tell you about the charges and you ask to remove them they just told me that those charges come with the car. Its so sad that for a couple thousand dollars they loose a customer and some more that you could have recommended.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Martin Carcano on 05/11/2021
Dealer Response
Hello Jacob MG, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Martin Carcano mcarcano@bigstarhonda.com
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