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Big Star Honda


11200 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 8:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Slimy Salesmen
Written by tjwalker17 on 03/29/2021

I bought a 2013 civic from them and when I wanted to trade up I found out that before I bought the vehicle there was an accident that required the airbags being replaced. I was never told about. they sold me my first car and put me in the worst deal. I’m stuck with a car that I was lied to about. I see that the manager is commenting his email address but I have yet to hear from him when he commented on my google review about what happened. I’ve called and have been promised that I will receive a call back but it’s all for show. They purchased the car knowing that there was damage that required airbag repairs and didn’t inform me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Martin Carcano on 04/13/2021
Dealer Response
Hello tjwalker17, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Martin Carcano mcarcano@bigstarhonda.com
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