Big Star Honda

What a disappointment! We drove over 1 1/2 hours to find the vehicle we were looking for. We test drove the vehicle and that was great but then it came to negotiations and that's when everything went south. We agreed on a price and deal but the financing department was experiencing delays and we had to leave at 8PM because of our drive time and my husband needed to eat and take his medication so we made an appointment to purchase and signed documents of earnest interest. We came back for our appointment believing we were going straight to financing but that's when the whole negotiating started all over again! How frustrating! Then, Juan couldn't locate the papers we signed and just brushed it off with "we probably shredded them because you weren't interested!" Which my husband explained what had happened 3 times because Juan wasn't getting what was going on. The original salespeople Alberto and Martin were called because they disappeared believe it or not! How convenient for them! My husband was furious at how we were being handled. The price was upsold by $6000! And as for the deal? Disappeared just like the salespeople. We left telling Juan that him and his dealership had absolutely no integrity! He just shrugged his shoulders and smirked! Roughly 45minutes later, a guy called and asked us how our sales experience was! Really!?! So we told him what happened and he said he would call back and "try" to make it right. He did call back and his offer was worse than what we were offered when we were at the appointment. What a joke! I ended up filing a customer complaint against the dealership because of this "handling" with Honda Corporation because I am a Honda owner to begin with.