BMW of Houston North
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BMW 760LI V12
Written byon 11/14/2023
The job you did in 2022 wasn't done correct therefore it caused another problem & that problem is still not fixed right. It's back there now for a 3rd time. Turnaround time is entirely too long. I believe my car is just being held there & I'm paying for work that's not even being done. My service Lady is super nice & a wonderful person. But your service wise. Not hardly.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Nancy Gorge on 11/16/2023
Dealer Response
Hi, we are deeply disappointed by your experience at BMW of Houston North. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8901. We hope to hear from you.
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