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BMW of Houston North


17730 I-45, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
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Yes (10) No (3)
Service Rating
Recommend:
Yes (24) No (7)
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Dealership Service Review

1 out of 5 starsservice Rating
Mark Winkler
Written by Mark Winkler on 09/30/2023

We purchased a previously leased X1 with approximately 31,000 miles late April, 2023. It was BMW Certified on 3/31/2023 (3 weeks prior to our purchase). About 5 weeks after our purchase, the dashboard alarm started saying we needed to replace the rear brakes. We waited a couple weeks before calling the dealership to schedule an appointment to understand the problem. It was a 2 month wait to get into the service department. In the meantime, I asked for the service report on the car prior to our purchase. The report was conducted March 31st, (3 weeks prior to our purchase), and showed the rear brakes were then at the minimum! You knew a brake job was necessary. Very disappointed in it taking 2 months to schedule a service appointment, and that we had to pay for a brake job that you knew was imminent.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nora Sutter on 10/03/2023
Dealer Response
Hi Mark, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (281) 305-8901 to speak to our manager directly.
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