BMW of Houston North
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Dealership Service Review
service Rating
UNACCEPTABLE EXPERIENCE
Written byon 09/11/2023
An appointment at 8:00 am for an oil change only took 2 + hours No time for work was given No commitment was made I am sure an oil change should not have taken 2 hours to complete
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nia Sterling on 09/15/2023
Dealer Response
Hi Paul, we are disappointed by your experience at BMW of Houston North. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 305-8901. We hope to hear from you.
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