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BMW of Houston North


17730 I-45, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (10) No (3)
Service Rating
Recommend:
Yes (24) No (7)
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Dealership Sales Review

1 out of 5 starssales Rating
Lots of promises with no follow up
Written by David Hamby on 10/12/2023

I live in Ga and found a truck online at this dealer in Houston. I've never bought sight un-seen but they made me feel real confident that the truck was in great shape inside and out. I was told they have a 120 point inspection and that they are very thorough. That they would go through everything especially since I was coming from so far. "we make sure everything is the way it should be mechanically, if the valve cover is leaking we replace it, if a hose is bad we replace it." They say they can ship it for $1800 so I fly 800 miles to drive back. I will say they put new tires on it and changed the oil. That's where the 120 point inspection stopped. They put a cheap glue on dash cover on it. It has a busted transmission mount, the motor started ticking, stabilizer bar links are visibly shot,the windshield wipers were completely dryrotted and coming apart. Oh, even the valve cover gaskets the salesman said they would replace are leaking. I was told "because we are a new BMW dealer 90% of our trade-ins go straight to the auction, this truck is in such good condition we put it on our lot!" "If you are patient we will make sure you have a great truck." I waited almost two weeks for them to finish up on repairs, flew out to pickup feeling very confident that they really put this much effort into the truck. Nothing was what they promised. but here I am in need of a vehicle and 800 miles from home: oh, did i mention they ran my credit 6 times when I had a credit score of 700. I did buy it because I was in this situation with limited options to get back to Ga. There is no honesty, no follow through and definitely no integrity with this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Harrick Newman on 10/14/2023
Dealer Response
Hi David, we are deeply disappointed by your experience at BMW of Houston North. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8901 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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