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BMW of Houston North


17730 I-45, Houston, TX 77090 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (10) No (3)
Service Rating
Recommend:
Yes (24) No (7)
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Dealership Sales Review

3 out of 5 starssales Rating
Customer Satisfaction
Written by KarolKarol on 10/03/2023

Customer satisfaction is seemingly fading with the times. After attempting to pay cash for the auto, my cash payment was looked at as trash. Dealerships including this one like to dictate to the buyer what their money is not allowed to do for them. The sales team at this facility disregarded my request by not honoring my style of financial gains. I prefer not to be tied to any dictations of a loan. After speaking with the sales manager I learned that the prices listed for vehicles are not negotiable. Therefore I ended up paying more than what the used vehicle is worth, and tied into a load. After investigation I learned that the prices of Auto Nation vehicles are negotiable. I also found this listed in an Ad that was presented by another Auto Nation Dearer. I later found that the vehicle was not certified based on a thorough inspection as the tank for the wiper solution has a leak and the left driver wheel bearing/joint need replacement as it's leaking fluid as well. Absolutely no inspection was given to this vehicle. The left front day time driver light is damaged. There is no way this vehicle was inspected before being listed as certified. This particular location is flooded with men. I felt like I was at a tittle bar.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Carol Baker on 02/12/2025
To this date nothing has been done. They have a reply to contact the GM. That was for show only as the GM and no one else in the dealership will return my calls. I’m seeking an attorney at this point
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Neil Snied on 10/06/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 305-8901 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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