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AutoNation USA Katy


15625 Katy Fwy, Houston, TX 77094 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (142) No (6)
Service Rating
Recommend:
Yes (11) No (2)
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Dealership Sales Review

3 out of 5 starssales Rating
Derogatory Comments Towards Women
Written by TifiLew on 01/12/2024

When inquiring about an add-on benefit (wheel alignment) to the prospective vehicle, and Anthony went to ask the finance officers, I overheard them referred to me as a “female” then they laughed about the fact that I inquired of the extra benefit. Not only was that unprofessional, it was derogatory and downright disrespectful. I did not say anything at the time, because I wanted to walk out with my vehicle and I was willing to ignore that for the goal in hand.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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Serenity Gibson on 01/19/2024
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (832) 436-0605 to discuss what we can do to help.
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