Skip to main content

AutoNation Chevrolet Gulf Freeway


13800 Gulf Fwy, Houston, TX 77034 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (27) No (4)
Service Rating
Recommend:
Yes (32) No (4)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
extremely upset!
Written by daniel109 on 03/05/2014
updated 05/10/2025

I have had great experiences with these guys in the past... but this last time was a nightmare.. I had an impala that kept getting air in the cooling system so I would have to purge it once a week.. finally I decided to take it in for repairs. my first mistake was taking it out of warranty to the dealership.. they "fixed" it and returned the car to me. I made it to work my first day having my car back after 8 days of them having it for 4.5 hours of work... on my way home my car overheated again... now I take it back.. i was told that they would give me a loaner the next day before i had to work, so i walked 1.75 hours up to them and they straight told me that they didn't have a loaner to give to me for my inconvenience... you got to be kidding me... so i walk all the way back home... they have it for another 5 or 6 days and didn't return my calls.. so finally I called after the weekend and they "didn't know how I wanted to proceed" I told them I wanted to proceed by fixing it... after about 3 weeks total with no calls back to let me know anything, I finally went to another dealership and traded it in on another used car... I couldn't take it anymore... this place needs to get it together... my father in law knows more about cars than these "certified" mechanics... stay far, far away... even their supervisors were idiotic... thanks for reading. have a prodigious day!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
autonation on 03/08/2014
Dealer Response
Hi Daniel, while we wish your experience at AutoNation Chevrolet Gulf Freeway had been more positive, we thank you for sharing your honest comments. We value our customers' time and understand the importance of timely and quality service. Unfortunately, it seems that we have fallen short this time, and we deeply apologize for any inconveniences you have experienced as a result of miscommunications with our staff and the time it took us to return your vehicle to you after servicing. If you would be willing to give us another chance, please contact our General Manager at (281) 481-6680. We'd appreciate the chance to restore your good faith in our dealership and make your experience a positive one.
Report