Advantage BMW Midtown

First let me just say their service building is quite nice, clean and efficient. But the reality is that I had previously stopped going to Advantage for my service a few years back because my car is almost 10 yrs old and even something as simple as an oil change ALWAYS turned into them needing 2-3 days to get my car serviced, and never with offer of a loaner. Plus even with a simple service, the car always needed at least $1000-2000 of other service or repairs (if not more). EVERY SINGLE TIME. But I had a complimentary inspection coupon and also needed a recall notice rectified, so set an appointment. After the multipoint inspection, putting new tires on the car, and fixing a recall item, it still took 3 full days. At the end of every day, I would send a text to get a status and they’d say “wont be ready till tomorrow morning”. Same thing at the end of the next day. When I finally was able to pick up the car on day 3…I got in the car and started driving home, and immediately noticed not one…not two…but THREE bright warning lights glaring on my dashboard, all related to the brake system (which was found in inspection to be fine). A vehicle settings note on the screen also said “Brake System - stop immediately and contact roadside assistance.” So I had to take the car back immediately. My irritation related to the fact that as the technician finished the initial work, drove the car from the service bay to the car wash, and then to a holding area before eventually returning the car to me at the shop…and NOBODY noticed 3 warning lights on my dash? That’s a huge QC issue. And after having to return the car for an issue like that, and waste more of my day, nobody said “hey sorry about that.” A simple apology would have been professional thing to do and would have gone a long way. So I am kind of over it. It’s as if they are so used to having to fix mistakes like that so they don’t think about the customer being shocked for lack of apology.