Advantage BMW Midtown
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Dealership Service Review
service Rating
Friendly , chaotic - don’t bring your EV for service
Written byon 06/29/2022
Service person was friendly- however that a regular service for a BMW i3 takes 4 business days is not acceptable. Yes a loaner car was offered me on day 2 , but only on my complaint. I was also mentioning that I contemplate to buy a new BMW i4 and I didn’t get any referral further from this . Just bad. BMW Germany would be ashamed of this service and customer care .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 07/05/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me at (713) 289-1211. I look forward to speaking with you.
Stephen Prather
General Manager
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