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David McDavid Honda of Frisco


1601 Dallas Pkwy, Frisco, TX 75034 (map)
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Sales Rating
Recommend:
Yes (3) No (3)
Service Rating
Recommend:
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Dealership Service Review

1 out of 5 starsservice Rating
Incompetent service staff - Do not take your care there!!!
Written by Moses on 05/26/2024

I don't do social media but for the sake public good I believe I should warn other people. I took my car there, I bought it there as well, for the first major repair which was fixing my AC and for over two months (January to March 2024) I was being given the go-around. I wrote a report on Yelp which I no longer see, that's why I am writing this. They could not fix my AC after paying over $2000 and they kept telling me I had something else to fix (evaporator) after doing 3 allpoint checks and giving me a 1-year 12000 mile warranty. So what were the allpoint checks checking? Needless to say, I didn't even get home before the AC stopped working. The service agents are very rude as well telling me once to return their loaner car and that it was my fault my AC wasn't working. I decided to fix the car myself. Took the AC apart and found out it was the condenser. This i did without instrumentation. I could see visually that the condenser was bad. I have been using the AC for over 2 months now and it's been working perfectly. I am not an auto technician, and I fixed the AC in 3 hours for less than $400. They have incompetent and rude workers in their service department. Take your car there for repairs at your own risk. You have been warned.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Layla Latif on 05/30/2024
Dealer Response
Moses, please give us a call at (972) 731-3101 and request to speak with Sina Sanee or Omar Hernandez. Thank you and we look forward to promptly addressing your service concerns.
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