David McDavid Honda of Frisco

This review for service done at David McDavid today. Writing this review right after the service so that I do not loose the intensity of frustration I experienced during my service. I normally do not write reviews unless it is a very very bad experience. This is a reflection of service and not the actual service done as I was not even provided a report of the alignment differences of before vs after. So, I have no clue if the alignment is even done or not. Scheduled a service for wheel balancing at 2:40PM. Reached there 10min, earlier than appointment, Until 2:50 the assigned technician did not even attend me. Later a different technician arrived and checked-in(2:52PM to be precise). The estimated time given was 2 hrs. Sat there for 2 hrs did not see any progress. They have a tracker(which is very good) that indicates the status and the stage your vehicle is in. I liked the tracker but did not seem to be a real things to track things but to fool customers. Send a txt msg to the technical as did not see any progress even after 2 hrs(exact 4:46, have the txt msg from the technician that indicates the time, not making up thing here). I get a response indicating that inspection is being done and there are some recommendations. I declined everything as you cannot expect(a waiting customer) to wait for 2 hrs and then get some recommendations to be worked on. After decline in few minutes the progress went to "vehicle ready to pickup". Now I go to the technician to pay & take the car. But I was surprised saying that it is still being worked on and not ready. Hence this proves that this tracker is being manipulated and not really being tracked. On top of that the technician was not even courteous to greet and apologize for the delay saying I rejected the recommendations. Crap!, after 2 hrs of sitting do you expect the customer to work on recommendations and wait another 2 hrs, absolutely meaningless. Well now I was told that it will be done in 10mins but it took more than that, it was 5:33PM. So, at the end of 3 hrs, I was given the keys and there was no explanation of the alignment done nor no report of what is the delta of alignment before and after. So after spending 3 hrs and non-courteous behavior I end up paying without even knowing if the said service was even done or not. I wouldn't dare to go get a service done here rather and would not recommend.