David McDavid Honda of Frisco

Review: I recently moved to north Texas - via my Honda Accord - and needed to bring the car in for service when a quirky noise sounded off every morning. I had noticed David McDavid Honda of Frisco as I was passing by their (very conveniently located) venue on the 121 Tollway and decided to call for an appointment and their assistance. I was cordially greeted and invited by their manager, Matt, to bring my car over a.s.a.p. That was remarkable since it was already 2:00 PM and almost 100° here in the Dallas-Ft. Worth region! I did so and was greeted very nicely by the team at the Service Department and Brannon S. was assigned to my car's care. He was fantastic. Brannon is an excellent listener and his knowledge and interpretation of my imitation of a VTC Actuator trying to "wake up" was on the nose! (If it hasn't been done already, someone should put together a video of the car engine imitations customers make and contrast that with the final diagnosis.) Brannon had the Manager, Matt, come out and join us as we were talking about the problem, and Matt, again, was very gracious and comprehensive in his understanding of engine functions and possible malfunctions. It was agreed to leave the car overnight for a cold start inspection and then a B Service the next morning. Brannon took me on a tour of the facilities and I was impressed with not only the showroom and awards, but the consideration that went into the design of the customer reception/waiting area: everything anyone would need to productively and happily occupy the hour or two that it might take for car repairs - including computer stations and a small theatre with children's videos. Then Brannon took me to the work floor with all the cars, technicians and tools flying - but not a speck of dirt! That was the best I've ever seen - and only the third dealership I've known in 30 years who even dared to let customers see the work space. Brannon also arranged for the shuttle to take me home and to bring me back the next morning. Both of the shuttle drivers were wonderful gentlemen and safe drivers. It was a delight to meet them. Brannon, Matt and the technician gave my car a cold start exam later that night, found the problem and the car was repaired and ready for me to pick up by 10:30 AM. At check out, Brannon expedited the process and the lady (Michelle?) who processed my check was gracious and prompt. The cost was absolutely appropriate for all the work done on my car and the services rendered for my convenience. The car has been running perfectly for a week. I am very thankful and completely satisfied with the service and personal consideration given me by EVERYONE at McDavid Honda.