David McDavid Honda of Frisco
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Dealership Service Review
service Rating
not taking care of customers
Written byon 09/28/2017
Bought two cars from this dealer and a lot service work here. Looking back, I 'm not going back. They don't send out recall notices. My CRV now have door actuator problems and just found out Honda offered to replace all of them in 2015. I was not notified by this dealer, even though I had my cars serviced there. They are great at making money, not so much about taking care of customers. Very disappointed! Not going back myself and letting my friends make the same mistake.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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f_frank_z on 10/17/2017
Update: Sonia the GM helped me get the problem solved. There really should be more women in the car business!
Reportservice_1 on 09/29/2017
Dealer Response
Good afternoon and thank you for sharing your concerns. If you have a recall on your vehicle, please note that the notice will come directly from the manufacturer of your car. Our service department aims to provide a thorough and honest experience and we always have the customer's best interest in mind. If you would like to speak with me about a potential recall, please reach out to me directly. Perhaps I can answer any questions you may have and restore your faith in our service department. Thank you. Will Mays, Service Manager 972-731-3000
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