David McDavid Honda of Frisco
Back to Sales Reviews
Dealership Sales Review
sales Rating
Poor communication
Written byon 09/19/2013
updated 05/07/2025
I love my car but the buying experience was not enjoyable at all. The sales team did not listen to what I wanted. They kept trying to make me do things their way. This wasted several hours of my time just trying to figure out which accessories where available and at what price on the car. Their information was ofter flawed and I was surprised their was no technology available (besides my own laptop) during the decision process. They need to work on better time management skills, improve their accountability, improve the quality of information, accurately communicate this information, and use to technology to speed up the process.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Showing 1 comment
Sort by:
service_1 on 09/27/2013
Dealer Response
Thank you for your comments, and please accept my sincere apology for the unsatisfactory experience you had recently with our dealership. We want all of our customers to have confidence in the sales process.
At the end of the day, your complete satisfaction is our top priority, and we want you to feel that your concerns have been given adequate consideration. I would appreciate the opportunity to speak with you in order to address your concerns and determine if we can resolve any remaining issues, and restore your faith in our dealership. Please contact me directly; my phone number is 972-731-3000 or simply email me at rtharp@mcdavid.com.
I look forward to connecting with you soon. Best regards,
Rob Tharp
Report