David McDavid Honda of Frisco

I met Rusty at David McDavid Honda for the first time, the last time I bought my Honda, about six years ago. This time when I went in to the Dealership because my lease was coming to and end, I did not know if I was going to finance my current car or buy a new one. I had already begun talking with The Finance Manager Tammy and it was time for me to look at new Hondas so that I could make my decision. I asked to see Rusty H. He was with another customer. Tammy introduced me to another sales person but I did not want to work with anyone else. Rusty came in and shook my hand. An immediate smile came across my face. I made an appointment to meet with Rusty the following Monday. I did not want to work with anyone else and here's why.... Rusty is to say the least the most patient, kind and intuitive sales person I have ever had the pleasure of working with to buy a new Honda or for that matter anything else. He exemplifies what I would describe as "Good Old Fashioned Customer Service." This is the kind of service that I have not seen in recent years. No question or should I say questions were too many for him. He would be in mid sentence and I would interrupt with a burning question or concern and Rusty stopped what he was saying and turned around to face me and pay attention to only me and my question or concern. He smiled a genuine smile, understanding me completely. Let me also say that I have a hard time parting with my Hondas and Rusty understood this and was patient with me regarding this love for my cars. He did not pressure me in any way. He worked with my schedule and within my time frame for making a decision. Another thing that I noticed is that everytime another sales person walked by Rusty they stepped aside and allowed him to pass. I felt as if they were rolling out the red carpet for him. He is very well respected at the Dealership. I really think that he should write a book about how to work with people. I also hope that David McDavid or Honda or both will ask him to teach new sales people how things should be done. I cannot say enough good things about Rusty H. He is in a word - FABULOUS!!!!