Autobahn BMW
Dealership Sales Review
PLEASE Do not do business here. We were interested in a good deal on a Volkswagen, (2017 VW Tiguan Wolfsburg edition in black) and were lured in with claims of it having never been in a collision, working perfectly,etc etc We first spoke to a sales rep (don't remember his name) via text. I told him the car we were interested in and that we would be there around 12pm, he claimed that someone was "Coming to buy that car" at exactly 12PM that day and whoever gets there first gets it, I realize this is a poorly executed sales tactic and come in around 1 pm...when we get there, guess what? Its still available and wasn't in process of being sold. Ok, Ill forgive it, he was just trying to make a sale however, it immediately broke our trust. We decide not to do business with this rep and see someone named Oscar instead. He claims the vehicle had no accidents and everything ran perfectly, we test drove it and the engine stalled a bit, the sunshade did not work,etc We discuss with him and he assure us he "had no idea" and he will "have it fixed before purchase" so we keep talking, checks our credit and gives us a false score, about 70 points lower, as we just checked many avenues prior. Says that with this false low score we MUST put 2k down AND my trade in (which was undervalued as well) Also, REFUSED to give us the credit report? it is ours? Anyway we moved onto discuss warranty and he says he knows nothing about it. What??? we asked several times for info on it and he was hesitant to give any information,almost as if they just wanted their hands free of it and a warranty would tie them to it further. We then leave to continue looking into this, as well as get an inspection. Its a good deal so even with the red flags from these representatives we move forward. We ask for an inspection report (A NEW ONE) and instead are given the old report when they had originally obtained the vehicle. Guess what we see? It was involved in an accident and required about 2k worth of repairs. The carfax said no accidents, the autocheck said no accidents, THEY said no accidents, and here we have it in the report. Also no mention of the concerns we had brought up, so its safe to assume either rhat report was tampered with or it had just happened in the mere month they've had it. I end up calling the manager, Mike, to go over all of this and get verification all of these issues were and will be fixed and wed like to see a NEW inspection. He was hesitant to perform a new inspection and told us the concerns we had about the vehicle will not be fixed. He also asked me if I thought the salesmen were "intentionally lying" to us. I said no on the mere HOPE we could continue this purchase if all issues were corrected, but I lied... I KNOW it was intentional and the fact that he even asked was quite the defense to being caught in it. So, this dealership LIED multiple times to me, this car is faulty and likely a hazard, all of the systems they use to ease the mind of the consumer such as Carfax and autocheck are scams and have holes in their reporting that they will use to their advantage. AND they were going to sell me a car with multiple issues, no new inspection, no trust whatsoever in the company, WITH AN EXTENDED WARRANTY?? Yikes. Just dont do it, run. & whom ever is hiring the reps here, do better. The definition of sleazy sales tactics, the absolute reason people do not trust car salesmen. Just don't.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No