AutoNation Ford South Fort Worth
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Written byon 04/08/2023
Took my 2017 Explorer to Autonation for an oil change and tire rotation. Since my car is close to the end of my original warranty, I asked that it be looked over for anything that would need to be addressed. I was told I would be contacted to update me on all of this. I left the car overnight and I ended up calling to find out the status of the vehicle. When asked about warranty information, if that had been addressed, they couldn't give me a straight answer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Andrew Newton on 04/13/2023
Dealer Response
Hi Donna, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (817) 522-3225 to discuss what we can do to help.
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