AutoNation Ford South Fort Worth
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Dealership Service Review
service Rating
Worse Experience
Written byon 04/07/2021
Horrible experience if I could rate a zero I would. They were unprofessional, lacked communication, they gave me the run around about my truck and they lied to me saying it would be ready before 3pm so I could pick up my daughter and it wasn't I didn't pick my daughter up until 4pm. They never called but said they did but never left a message and I called 7 times and they never said they had been calling me. I am highly upset and disappointed in AutoNation Ford South. This is my 1st horrible experience. My service advisor was Tony and none of them had any empathy about the situation not even the manager.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Sandy Clearwater on 04/08/2021
Dealer Response
Hi Quita, we are deeply disappointed by your experience at AutoNation Ford South Fort Worth. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (817) 522-3225. We look forward to hearing from you.
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