AutoNation Ford Fort Worth

Upon arrival at 730 Thursday I was met by Pacer. He seemed nice and understood my problem. He said they would check it out and call me. I took the shuttle home. It was with a very nice man and good experience. At 13:30 I had not heard anything, so I called. There was no answer and it went to voicemail. I left a message. At 15:30 I called again and same results. At 17:30 i drove up there and found Pacer. He said "Since you’re a new customer, I need to tell you how this works here" He explained how they only had 4 Mazda techs and sometime it takes a while. Pacer then told me that it would be almost $2000 to fix my car. He said that they were going to replace my entire coolant system. Radiator, reservoir, thermostat etc. When I protested, he said that they really just didn't know where the leak was and this was the way to fix it for sure. They did know that the reservoir was cracked. I said to replace that then reevaluate. He agreed and low and behold that was the only problem. Mechanics already have a bad reputation for ripping people off and this didn't help. If this was my wife or some little old lady they would just trust Pacer and tell him to fix it. He would happily take their money and throw the good radiator in the trash and put $2000 in the cash register. We are new in town and were happy that there was a Ford and Mazda dealership together. I have always driven a Ford and my wife has the Mazda MX5. I am very disappointed in the treatment we received, who know how many other people just said, “Ok, Just fix the problem”. On a bright note, there was a Hispanic man there that was very helpful and was working very hard.