AutoNation Chrysler Dodge Jeep Ram North Fort Worth
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Dealership Service Review
service Rating
Do not recommend
Written byon 02/19/2023
Very disappointed with the communication. Dropped car on a Tuesday, didn't hear from them until Thursday afternoon when I approved the repairs, and then never heard from them again unless I reached out and they could NEVER give me an estimate of when the car would be ready. Finally heard from them the car was ready the following Wednesday (over a week for replacing one "sensor" for over $1,000). Picked the car up and it still had the exact same problem. They hadn't fixed it. I ended up taking to another jeep dealer who immediately diagnosed the problem and made the repairs in one day.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Lily Veronica on 02/22/2023
Dealer Response
Hello Esther, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (817) 642-7894 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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