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BMW of Dallas

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BMW of Dallas
6200 Lemmon Ave, Dallas, TX 75209 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
4.47 out of 5 stars (264)
Recommend:
Yes (68) No (10)
Service Rating
4.64 out of 5 stars (233)
Recommend:
Yes (124) No (11)
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Dealership Service Review

1 out of 5 starsservice Rating
Disgruntled Customer
Written by hendrk77 on 01/06/2024
The Service Rep was less than responsive to my calls and questions regarding my car. I accidentally left my Garage Door Opener Remote in the loaner car, in which I called the Service Team multiple times to inquire on the retrieval of it, and they never called me back. Which caused me to have to purchase another remote for $40. Customer Service at BMW-Mini Dallas sucks!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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Gabi Porter on 01/08/2024
Dealer Response
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
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