Dallas Chrysler Dodge Jeep RAM
Dealership Service Review
The actual car service was great. The customer service was horrendous. I had to make an appointment just to show up and be told that the only good that does me is put me in line for service. It took 3 days and the weekend just to get my car looked at, another 11 days to fix an air conditioning condenser. 2 weeks without a car, half of that being in line to get looked at. The worst of this entire situation was having to call several times to get updates on my car. Not once was I called with an update without me reaching out leaving voicemails or calling the front desk to get in touch with my representative. When my car finally was ready most of the day was wasted on paperwork at which point I got the call later in the day too late for me to pick it up. Overall a terrible experience I will be looking forward to never having to take my car back for service, never dealing with the dealership again, or buying a Jeep brand car again. I’ve owned Toyotas, Lexus, and Fords and by far every one of these brands are leaps and bounds ahead of what I experienced at Jeep/Dodge/Chrystler/Ram.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes