Dallas Chrysler Dodge Jeep RAM
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2018 Jeep Wrangler - Service
Written byon 04/09/2024
I have lost trust in this service shop. I will not bring any of my vehicles back to this shop. Work on the vehicle - Took a slightly longer than excepted. Did not repair / clear all issues that I requested. (3/5 Stars) Experience with service rep - Little to no communication about my vehicle unless requested. Service rep would set deadlines for updates and not meet them. Service Rep tried to charge me for work that would not be included if I use the service shop for repairs. This was stated by phone and via text message that the charge would not be included. Took manager intervention to remove the charge. (1/5 Stars)
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 04/10/2024
Dealer Response
Thank you for bringing this to my attention. I apologize that your experience has been anything but satisfactory and that your vehicle was in service longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Christopher Chiv
General Manager
cchiv@dallasdodge.net
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